Many times, a call to a representative requiring assistance on a certain product or service can result in being anything but useful. Customers can become even more bewildered after completing the call than before they began it. Enter Israeli start-up CallVU, founded in 2012 by Ori Faran, Doron Rotstein and Roee Halfon, who have created a system where a customer requesting help can see what advice the person on the other end of the phone is offering. Designed for mobile phones, the system operates in the following way: customers who call a help agent submit their names and wait for an agent to answer. If they do not wish to remain on the line, they are given the alternative of a callback. When the "help" call begins, the customer reports their problem and the agent can not only reply verbally, but also with texts and pictures-sending images and further directions on how to solve the problem directly to the customer's screen.
The company is said to possess so much potential that they recently won $25,000 in the second annual MasterCard Israel Technology Award, a competition that included 45 start-ups vying for the coveted prize awarded to emerging companies with novel ideas that can both help customers and retailers.
Below is the link to the article:
http://www.timesofisrael.com/an-israeli-start-ups-solution-for-the-customer-service-blues/
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Ori Faran and Doron Rotstein accepting the MasterCard Israel Technology Award in a ceremony in Tel-Aviv.
http://www.timesofisrael.com/an-israeli-start-ups-solution-for-the-customer-service-blues/ |
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